FAQs

Caring Calls serves homebound or shut-in seniors—elders who may no longer drive, lack regular community, and desire meaningful companionship. An Elder may participate if they: • Are known personally to someone in the Connect Community or • Are selected from a list of Elders who have been interviewed and approved by Caring Calls All participating Elders must complete the Elder Consent Form and Code of Conduct prior to being matched.

Volunteers serve as part of a Connect Community (typically 5–7 individuals or families). • Connect Communities are encouraged to schedule quarterly • The desired commitment is one year • Each team member will visit their Elder approximately 7–8 times per year This shared approach allows for consistency while preventing burnout and creating a reliable rhythm for the Elder.

If you’re unable to attend a scheduled visit, please trade weeks with another member of your Connect Community. Elders look forward to these visits and consistency matters. Communicating early helps ensure no one is left waiting or disappointed.

Caring Calls is a companionship ministry, but we recognize that Elders often need help navigating resources. • Volunteers receive a general resource list • Volunteers are encouraged to be resourceful and search for support when appropriate • If no suitable resources are found, complete a Needs Support Form, and the Caring Calls team will assist Whenever possible, we aim to empower Elders by: • Talking them through phone calls • Writing down contact information • Showing them how to use their phone or computer • Encouraging them to make calls themselves Our goal is support without creating dependency.

This is not recommended. To protect healthy boundaries and encourage independence, volunteers should not share personal phone numbers with Elders. Doing so can unintentionally create dependency, which is not the goal of Caring Calls. If asked, you may explain that: • Sharing personal phone numbers is not permitted under the Caring Calls Code of Conduct • You’re happy to help them identify their broader support system (family, friends, neighbors) Each Elder will have access to the Caring Calls phone number to reach someone within their Connect Community when needed. If you feel comfortable sharing your email address, this is an acceptable way to stay connected and exchange encouragement.